This is the first time i've played at Digibrite SRL casinos and i wouldn't recommend it. I am sick and tired of these casino's sub standard customer service, with staff who have no training and are not empowered to keep their customers happy.

It looks like he just couldn't be bothered and chose to self exclude me, either because he doesn't know what he's doing or its easier for him. The person i spoke to, 'Jerome' didn't appear to know the difference, he's then restricted my account permanently and just cut me off chat abruptly. I received no customer service whatsoever, he basically asked me if i wanted to close my account permanently, which i found confusing as i just wanted to close my account, i did not want to self exclude, I'm an experienced gambler and comfortable with playing games online. When i did get through to someone, i explained that i wanted to close my account as i wasn't happy with the games and didn't really receive any bonuses. What really annoyed me more than anything was the customer service, trying to get past the bot to a real person on the online chat is a real challenge. The RTP seems lower than other casinos, but this is just my experience. The games that i did play did not pay very much out and it was always a struggle just to enjoy playing the games without your deposit being eaten up immediately after a few spins. However that's where the positivity ends. I have not given this casino a 'very negative' rating as they do have a larger selection of game providers that work in my jurisdiction.

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